Protrack Gps Help Desk: FAQs
We know how important it is to feel confident about your vehicle’s safety and our services. Below are some of the most common questions our customers ask. If you don’t find what you’re looking for, feel free to contact us anytime.
Our GPS tracker uses satellite and mobile networks to give you real-time location updates through a mobile app and web platform.
You can easily track your vehicle using our free mobile app (Android/iOS) or from any browser via our web platform.
You’ll receive instant tamper alerts, and the internal backup battery ensures continued tracking.
We offer 24/7 support through WhatsApp, phone, SMS, and ticketing via our helpdesk system.
Yes. Our GPS trackers support remote engine cut-off, allowing you to shut down the engine in case of theft or unauthorized use.
Yes. You can authorize multiple users (e.g., family, staff, or fleet managers) to monitor the same vehicle with different permission levels.
Yes. The Protrack mobile app is 100% free for Android and iOS, with no hidden charges.
Yes. The device can be uninstalled and reinstalled into another vehicle, and we’ll assist you during the transfer.